The Winner's Attitude: Using the "Switch" Method to Change How You Deal with Difficult People and Get the Best Out of Any Situation at Work
Автор:Jeff Gee, Val Gee Год: 2006 Издание: [не указанo] Страниц: 224 ISBN: 0071467645 Could improving your business performance and job satisfaction really be as easy as just improving your attitude? In The Winner’s Attitude, motivational gurus Jeff Gee and Val Gee outline their proven “Switch” mthod, which helps you control how you choose to respond to challenging situations so you can deal constructively with angry customers, bad management, and upset colleagues. In addition to becoming more aware of your own “emotional triggers,” yu will learn effective time management techniques to reduce stress and avoid conflict when bumping up against the reality of your work routine.
