Dealing with Difficult People : 24 lessons for Bringing Out the Best in Everyone
Автор:Rick Brinkman, Rick Kirschner, Rick Brinkman, Rick Kirschner Год: [не указано] Издание:
[не указанo] Страниц: [не указано] ISBN: 0071416412 THE MCGRAW-HILL PROFESSIONAL EDUCATION SERIES These quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people. Titles in the series focus on each book's main themes and action ideas, reduced to a manageable page count for on-the-go readers. Specific strategies for understanding the 10 types of problem people and influencing them to adopt positive behaviors.