Автор:Wendy Leebov Год: [не указано] Издание: [не указанo] Страниц: [не указано] ISBN: 0595283632 This practical booklet helps healthcare employees who interact with patients and other customers on the phone to develop a strong customer orientation and the behaviors that demonstrate excellent customer service toward patients, physicians, coworkers and other customers. It includes scripts, self-assessment and practice exercises to help employees become more conscious of their customersA? needs and more adept at handling their phone interactions.
