Автор:Wendy Leebov Год: [не указано] Издание: [не указанo] Страниц: [не указано] ISBN: 0595283659 This short book helps healthcare employees to develop a strong customer orientation toward patients, physicians, coworkers and other customers. It identifies key behaviors that reflect a customer orientation in typical healthcare interactions and also provides self-assessment and practice exercises to help employees become more conscious of their customers' needs and more adept in meeting these needs every day.
