Demand Management of IT Services: SLA Management and IT Service Strategy - Optimize the use of Capacity by moving Workload to Less utilized Times, Hardware, or Places Best Practices Handbook
Автор:Gerard Blokdijk Год: 2008 Издание: [не указанo] Страниц: 96 ISBN: 1921523603 ITIL Demand Management's objectives are to optimize the use of capacity by moving workload to less utilized times, hardware, or places. This books covers the Demand Management process and enable you to implement the following: Activity-based Demand Manement, analysis of Pattern of Business Activity (PBA) and user profiles, use of differential charging to encourage Customers to use IT Services at less busy times and offer Service packages which represent the value that the customer wants and for which ty are willing to pay. Many organizations are looking to implement Demand Management as a way to improve the structure and quality of the business. The workbook is designed to answer a lot of the questions that the Demand Management process raises anprovides you with useful guides, templates and essential assessments. The supporting documents and assessments will help you identify the areas within your organization that require the most activity in terms of change and...
