Книги автора Ivanka Menken

Availability Management for IT Services Best Practice Handbook - proactively manage and maintain Service Levels to meet SLA expectations in Reliability, ... - Ready to use bringing Theory into Action

Автор: Gerard Blokdijk, Ivanka Menken
Год: 2008
Издание: [не указанo]

Capacity Management Handbook, Monitor, Analyze, Tune, Manage Demand and Plan Your Organizations IT Capacity Demands Best Practices Handbook - Ready to use bringing Theory into Action

Автор: Gerard Blokdijk, Ivanka Menken
Год: 2008
Издание: [не указанo]

Disaster Recovery and Business Continuity IT Planning, Implementation, Management and Testing of Solutions and Services Workbook

Автор: Gerard Blokdijk, Jackie Brewster, Ivanka Menken
Год: 2008
Издание: [не указанo]

Help Desk, Service Desk Best Practice Handbook: Building, Running and Managing Effective Support - Ready to use supporting documents bringing ITIL Theory into Practice

Автор: Gerard Blokdijk, Ivanka Menken
Год: 2008
Издание: Emereo Pty Ltd

Information Security Management Best Practice Workbook: Implementation and Management Roadmap for Threats, Challenges and Solutions - Ready to use supporting documents bringing Theory into Practice

Автор: Gerard Blokdijk, Ivanka Menken
Год: 2008
Издание: [не указанo]

IT Governance Metrics Measurement and Benchmarking Best Practice Workbook: Roadmap, Implementation and Management - Ready to use supporting documents bringing Theory into Practice

Автор: Gerard Blokdijk, Ivanka Menken
Год: 2008
Издание: [не указанo]

ITIL Practitioner Agree and Define (IPAD) All-in-one SLA Exam Guide and Certification Work book; Define, Implement, Manage and Review Service Level Agreements ... level Management and Financial Management

Автор: Ivanka Menken, Claire Engle, Jackie Brewster
Год: 2008
Издание: [не указанo]

ITIL Practitioner Plan and Improve (IPPI) All-in-one Exam Guide and Certification Work book; IT Service Management with Availabilty Management, Capacity ... Recovery, IT Service Continuity Management

Автор: Ivanka Menken, Gerard Blokdijk
Год: 2008
Издание: [не указанo]

ITIL Practitioner Support and Restore (IPSR) All-in-one Help Desk Exam Guide and Certification Work book; Define, Implement, Manage and Review Service ... Incident Management and Problem Management

Автор: Gerard Blokdijk, Ivanka Menken, Claire Engle
Год: 2008
Издание: [не указанo]

IT Services Portfolio Management Best Practice Handbook: Planning, Implementing, Maximizing Return on Investment of Strategic IT Portfolio Management - Ready to use bringing Theory into Action

Автор: Gerard Blokdijk, Ivanka Menken
Год: 2008
Издание: [не указанo]

Knowledge Management Best Practice WorkBook: Roadmap, Transition, Management, Implementation and Project Plan - Ready to use supporting documents bringing Theory into Practice

Автор: Ivanka Menken, Gerard Blokdijk
Год: 2008
Издание: [не указанo]

Outsourcing Best Practices Step-By-Step Guide on How to Manage the Changes, Challenges, Opportunities and Implement a Successful Outsourcing Process

Автор: Ivanka Menken, Gerard Blokdijk
Год: 2008
Издание: [не указанo]

Software Testing and Quality Assurance with IT Change Management Transition Planning, Support, Service Validation, Testing and Evaluation Handbook. Change without Risk.

Автор: Gerard Blokdijk, Ivanka Menken
Год: 2008
Издание: [не указанo]

Supplier Management Best Practice Handbook: Evaluating, Sourcing, Managing and Delivering Supplier Excellence in Relationships, Quality and Costs - Ready to use bringing Theory into Action

Автор: Gerard Blokdijk, Ivanka Menken
Год: 2008
Издание: [не указанo]

The Business Relationship Management Handbook - The Business Guide to Relationship management; The Essential Part Of Any IT/Business Alignment Strategy - Third Edition

Автор: Ivanka Menken
Год: 2011
Издание: [не указанo]

The Financial Management Toolkit - The Missing Financial Management Planning, Process, Theory and Tools Guide - ITIL Compliant

Автор: Gerard Blokdijk, Ivanka Menken, Claire Engle
Год: 2008
Издание: [не указанo]

Virtualization Architecture, Adoption and Monetization of Virtualization Projects using Best Practice Service Strategy, Service Design, Service Transition, ... and Continual Service Improvement Processes

Автор: Ivanka Menken
Год: 2008
Издание: [не указанo]
Похожие авторы, соавторы: