The 60-Minute Active Training Series: How to Resolve Conflict Effectively, Participant's Workbook (Active Training Series)
Автор:Mel Silberman Год: 2004 Издание: [не указанo] Страниц: [не указано] ISBN: 0787973564 Book DescriptionToo often, in situations of conflict, people seek victory rather than agreement. Resolving conflict successfully means taking a different approach where both parties benefit—creating a win-win situation. How to Resolve Conflict Effectively, Participant’s Workbook from the popular 60-Minute Active Training Series offers you an effective, yet brief program that will teach you the skills needed to successfully resolve conflict and create win-win situations. Specifically, you will learn how to Get tension right out on the table Figure out what’s bothering the other person Communicate the real, underlying concerns
