Starting and Operating Live Virtual Reference Services: A How-To-Do-It Manual for Librarians (How-To-Do-It Manuals for Libraries, No 118)
Автор:Marc Meola, Sam Stormont Год: [не указано] Издание: [не указанo] Страниц: [не указано] ISBN: 1555704441 The minds behind Temple University?s real-time virtual reference desk walk you through six key steps to starting and operating a virtual reference service: * Preparation and planning * Selecting software * Deciding on staffing patterns * Training reference personnel * Marketing your live virtual reference desk * Evaluating effectiveness The authors identify five service models: Basic, Homegrown, Advanced, Collaborative, and Corporate, providing strategies and tips for each. Loaded with graphics, checklists and examples, this how-to manual combines cutting-edge theory with the best examples of practical applications. An essential planning guide for all types of libraries.
