Автор:Robert Johnston, Graham Clark Год: 2008 Издание:Prentice Hall Страниц: 552 ISBN: 1405847328, 9781405847322 Written for students of operations management courses on an undergraduate, MSc or MBA course, this book combines a practical approach with detailed theoretical underpinning to provide a valuable perspective on this growing area. Providing tools, frameworks and techniques for operational analysis and improvement, the text builds on the principles of operations management; examining the operations decisions that managers face in controlling their resources and in delivering services to their customers.
