Service Desk Best Practices - Templates, Documents and Examples of the Service Desk in the Public Domain PLUS access to content.theartofservice.com for downloading
Автор: [автор не указан] Год: 2010 Издание: [не указанo] Страниц: 194 ISBN: 1742443206 Key Book Benefits: Delivers authoritative, field-tested best practices for working with the Service Desk. Covers the full lifecycle, from planning, design, and deployment. Includes access to content.theartofservice.com with job aids, utilities, and full downloads of all documents. Drive Better Productivity and Increase Success with this book - Starting Now Discover Real-World Best Practices-Without Paying Expensive Consultants You're investing in the Service Desk for one reason: to drive major performance improvements across your entire organization. Service Desk Best Practices will help you do just that. Drawing on their experience with dozens of implementations, The Art of Service offers expert guidance on every aspect of Service Desk design and implementation, with results-focused best practices for every area of the organization touched by the Service Desk, including sales, government, marketing, customer service, finance, legal, and IT. This is information you'd...
