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Автор: Sharon Drew Morgen
Год: 1993
Издание:
Metamorphous Press
Страниц: 244
ISBN: 1555520472
Using the phone for business success can be comfortable, easy, and fun. With the specific, step-by-step techniques in "Sales on the Line", you will learn how to use the phone as a powerful adjunct to face-to-face visits-for creating and maintaining loyal relationships in sales or any aspect of customer support. At the same time, you will discover new beliefs about what it is possible to achieve. "Sales on the Line" teaches you these valuable skills: Questioning and listening skills; Creating a buying relationship instantly; Using voice to create and maintain rapport; Understanding how conversations work; Handling difficult calls; Exploring objectivity; Working with secretaries; "Cold" calls, prospecting, and qualifying. Формат: 14 см x 21,5 см.
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