Loyal for Life: How to Take Unhappy Customers from Hell to Heaven in 60 Seconds or Less
Автор:John Tschohl Год: 2005 Издание: [не указанo] Страниц: 111 ISBN: 0963626884 Loyal for Life- is an easy to read how to take unhappy customers from hell to heaven in 60 seconds or less. Every company -no matter how excellent their products or employees -occasionally makes a mistake. How those companies and their employees respond to those mistakes, however is what separates successful costumer service driven organizations from the rest of the pack." (Loyal for Life, J. Tschohl) Loyal for Life will stretch the reader's concept of service recovery, empowerment, and customer service to a whole new level.
