Автор: [автор не указан] Год: 2011 Издание: [не указанo] Страниц: 320 ISBN: 9780071484893 Got a conflict? Confront with confidence! Most people hate conflict. Whether it's a minor clash with a close friend, a falling out with a family member, or a big blowup with the boss, most of us would rather walk on eggshells for days, months, even years than deal with the issue head-on. But avoiding unresolved conflict can drain your energy, wreak havoc on your emotions, and destroy your health. That's why relationship expert Lee Raffel created this researched-based program to help you handle your personal and professional conflicts with courage, confidence, and sensitivity. Her simple seven-step plan will show you how to: Stop avoiding issues Start addressing problems Talk out feelings and issues calmly Listen compassionately Defuse explosive situations Deepen your relationships By using conflicts as an opportunity for positive growth and change, you'll be able to improve your relationships, lower your...
