Автор:Margaret Shaw and Susan V. Morris Год: 2000 Издание:John Wiley and Sons, Ltd Страниц: 352 ISBN: 0471296791 What's the key to success in today's competitive hospitality industry? Sales - the art and science of telling potential customers that you have the product they need, when they need it, and where, at a price that's right for them. Hospitality Sales: A Marketing Approach provides in-depth instruction based on the strategies of leading hospitality organizations. This comprehensive book introduces crucial sales and marketing concepts and describes how they apply to hospitality businesses and customers. An unparalleled teaching resource, this book: Presents selling as the vital link between marketing and operations; Explains concepts and practices with clear, real-world examples; Explores sales management technology, from office automation and yield management technology to point-of-sale systems and guest service technology; Provides summaries and discussion questions at the end of each chapter; Features a quick-reference glossary of important terms; ...
