High Reliability Management: Operating on the Edge (High Reliability and Crisis Management)
Автор:Emery Roe, Paul Schulman Год: 2008 Издание: [не указанo] Страниц: 272 ISBN: 0804758824 "Reliability" has become a watchword in the business community. Increasingly, it refers to anticipation and resilience organizations' ability to plan for, absorb, and rebound from shocks. Across many sectors and cases, the approach to improving reliabilit in primary technical systems has been remarkably similar. Stakeholders assume that improved reliability lies in better design and technology.This book speaks to the severe limits of formal design and technology relative to operational skills, experience,and knowledge. The debate over the vulnerability of critical infrastructures has far too often neglected the managerial dimension of public security and business continuity. High Reliability Management is the first book about the people who manage for hih reliability, namely, those professionals who provide critical services continuously and safely, even during peak demand times or periods of stress.The text draws on one of the most intensive studies of a critical infrastructure...
