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Автор: Maxine Kamin
Год: 2002
Издание:
ASTD Press
Страниц: 212
ISBN: 1562863304
Do you want to raise the bar for service excellence in your organization? Here is a practical, hands-on guide to help you quickly accomplish this goal. Dozens of field-tested exercises, games, activities, icebreakers, and assessment instruments help you teach employees the importance of customer service and improve their performance. A flexible format and easy-to-use icons help you develop a customized training program lasting from one hour to one day or longer. A companion CD-ROM includes PowerPoint® presentations and electronic copies of all supporting material.
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