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Общий менеджмент

Список источников >Бизнес-книги >Менеджмент >Общий менеджмент >

Command Performance: The Art of Delivering Quality Service
Автор: John E. Martin
Год: 1994
Издание: Harvard Business School Press
Страниц: 260
ISBN: 0875845622
Discusses the art of delivering quality service. Effectively integrates cutting-edge thinking on successful service delivery with experiences from real companies. DLC: Customer service.
Добавлено: 2013-10-22 15:53:49

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