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Автор: Stanley A.Brown
Год: 1998
Издание:
[не указанo]
Страниц: 452
ISBN: 9780471642329
Praise for Mike Russill, Vice–President, Retail, Sunoco Inc. Catherine Neville, President, Quality Management Institute Dan Plashkes, President, S&P Data Philip C. Brown, Senior Vice–President, Telebanking and Alternate Channels, Bank of Montreal Brenda Anderson, Executive Director, International Customer Service Association J.A.
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