A Guide to Help Desk Technology, Tools & Techniques
Автор:Dione McBride Год: [не указано] Издание: [не указанo] Страниц: [не указано] ISBN: 0760071519 This book focuses on the technology, tools and techniques involved in running an effective help desk. A Guide to Help Desk Technology, Tools & Technology takes a look at the many software options available for tracking and managing the massive influx ofdata that come into a help desk daily.This title also details the types of tools specific to staff, management and customers alike.
