How To Manage Performance
How to Manage Performance : 24 Lessons for Improving Performance (The McGraw-Hill Professional Education Series)
If It Wasn't For The Customers I'd Really Like This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient and Cool As A Cucumber.
Perfect Phrases for Customer Service
The Complete Idiot's Guide(R) to Consulting
The Manager's Guide to Performance Reviews