John Wiley&Sons

Похожие книги

Nancy Loman ScanlonQuality Restaurant Service Guaranteed

Esther Blumenfeld, Lynne AlpernHumor at Work: The Guaranteed, Bottom-Line, Low Cost, High-Efficiency Guide to Success Through Humor

Eric LawsTourism Marketing: Quality and Service Management Perspectives

• Crisp Learning Sys, «Quality Customer Service (Self Study II)»
• Jonathan Brock, David B. Lipsky, Industrial Relations Research Association, «Going Public: The Role of Labor-Management Relations in Delivering Quality Government Services (Irra Research Volume Ser)»
• Jeannie Davis, Pat Landaker, «Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service»

Видео о книгах: