Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service
Автор:Jeannie Davis, Pat Landaker Год: [не указано] Издание: [не указанo] Страниц: [не указано] ISBN: 0944918042 This tutorial offers help to improve every telephone interaction a company has with its valued customers. Drawn from Davis' experiences, the book includes exercises, stories and examples of how attitude, telephone etiquette, communication styles and listening skills impact the bottom line.
