Design for Six Sigma for Service (Six SIGMA Operational Methods)
Автор:Kai Yang Год: 2005 Издание: [не указанo] Страниц: [не указано] ISBN: 0071445552 Book DescriptionThe primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.
