Total Quality Management: The Key to Business Improvement : A Pera International Executive Briefing
Автор:Chris Hakes Год: [не указано] Издание: [не указанo] Страниц: [не указано] ISBN: 0412357305 This important new edition considers the strategic aspects of total quality management. It describes the concepts of total quality and provides guidance on how they can be applied to maximise an organisation's operational efficiency.
