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Автор: Malcolm Sparrow, Malcolm K.Sparrow
Год: [не указано]
Издание:
[не указанo]
Страниц: [не указано]
ISBN: 0815780656
This book tackles one of the most pressing public policy issues of our time: the reform of regulatory and enforcement practice. Malcolm K. Sparrow shows how prescriptions for reform that are centered on the concepts of customer service and process improvement fail to take account of the distinctive character of regulatory responsibilities?which involve the delivery of obligations rather than just services. Sparrow identifies a central notion at the heart of a new regulatory craftsmanship: "pick important problems and fix them." This simple approach presents complex implementation challenges with profound consequences for the way regulators organize their work and report their performance. The author explores the underlying nature of the risk-control or problem-solving art, and specifies the organizational infrastructure and managerial practices required to place effective risk control at the heart of routine agency operations. The Regulatory Craft will be especially...
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