Quality Management: Implementing the Best Ideas of the Masters
Автор:M. Suzanne Brocka, Bruce Brocka Год: [не указано] Издание: [не указанo] Страниц: [не указано] ISBN: 1556235402 This short course in quality assembles over 30 proven TQM strategies, 75 ideas to jumpstart and maintain a TQM campaign, new TQM tools that add value to products and services, plus a dozen managerial techniques to enhance productivity. You'll discover all the information you need to avoid roadblocks when beginning a TQM program as well as information you can use to expand your current TQM efforts for maximum profitability.
