Problem Driven Management : Achieving Improvement in Operations Through Knowledge Management
Автор:Beatriz Munoz-Seca Год: 2005 Издание:
[не указанo] Страниц: [не указано] ISBN: 1403941378 Book Description Improving service and profits should be the constant aim of the operation side of any company. This book uncovers the role of knowledge and problem solving as the cornerstones of the improvement process. It presents the logic of the situation and shows practical ways to implement the approach. Managing the knowledge process and involving the whole company in problem solving are the keys to success. Also the book presents and develops the concept of Problem Driven Management (PDM) as a new approach to Operations.