Автор:Stephen S. J. Hall Год: 2014 Издание:Книга по Требованию Страниц: 104 ISBN: 9781457535130 Mr. Hall is a 1956 graduate of the School of Hotel Management at Cornell University after which he served two years as a Marine Corps Of icer. He also holds an MBA with high honors from Michigan State as well as a Master's degree in Divinity from Harvard. His work experience includes the Director of Operations Support for ITT Sheraton Corporation as well as the Vice President for Administration at Harvard University. As a consultant he implemented the Quest for Quality for the American Hotel and Lodging Association He has taught Quality Assurance and Ethics at several universities including Cornell, New Hampshire, The Institut de Management Hotelier International in France and Glion in Switzerland where he also served as Director of Studies. He has published 3 books - Quality Assurance in the Hospitality Industry with the American Society for Quality Control, Ethics in Service and Tourism with the Educational Institute of AH&LA, and "PLUMB BOB:" Making Excellence a Habit: Introducing...
