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Автор: Thomas J.Norman
Год: 2010
Издание:
LAP Lambert Academic Publishing
Страниц: 236
ISBN: 9783838349220
This book provides one of the most comprehensive examinations of human resource outsourcing (HRO) to date. Dealing conceptually and empirically with the important question of how to strategically outsource a core business process like human resource management (HRM) Norman shares a wealth of data gathered from surveys and interviews with several hundred companies to analyze the outsourcing decision. A conceptual model is developed to test several hypotheses about process attributes associated with the suitability of HRO such as complexity, frequency, firm-specificity, interdependence, expertise and social capital. In particular, Norman is concerned about the effect of HRO on employee retention, engagement and customer satisfaction as these metrics impact the bottom-line. Several resulting hypotheses are tested empirically using a rich data set that controls for size, industry and location. The analysis reveals important findings about the organizational costs of outsourcing the wrong...
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