Организационный и производственный менеджмент

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Effective Customer Service: Ten Steps for Technical Professions (NetEffect)
Автор: David L.Goetsch
Год: 2003
Издание: [не указанo]
Страниц: [не указано]
ISBN: 0130485292
Book Description This unique text treats the subject of customer service from the perspective of engineering, manufacturing, and constructions firms. It provides readers with a ten-step model for quality customer service, and an understanding of how customers define value. The book's ?customer-is-king...
Добавлено: 2013-10-22 16:14:49

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