Автор:Cathy A.Costantino Год: 1995 Издание:
[не указанo] Страниц: 272 ISBN: 9780787901622 A clear, step–by–step approach for developing and evaluating conflict management systems within any organization. The authors—both prominent experts in the field of conflict resolution—present a structured process that will help organization development and human resource professionals evaluate and improve their current programs, or develop and implement new strategies.