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Автор: Jeffrey F.Rayport, Bernard J.Jaworski
Год: 2005
Издание:
[не указанo]
Страниц: 262
ISBN: 0875848672
How technology is revolutionising service and humanising the face of business In Best Face Forward, Jeffrey F. Rayport and Bernard J. Jaworski argue that as this “front-office automation” revolution unfolds, competitive advantage will increasingly depend on deploying the right mix of interfaces with customers—human, automated, and hybrids of both—to surpass current levels of performance and service. Based on extensive research inside both start-up and established businesses, Best Face Forward proposes guiding principles and a practical auditing tool for determining how humans and machines can best collaborate in mediating critical customer interactions.
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![Источник: Testimony [And Report] Taken Before the Select Committee of the Senate of New Jersey Appointed April, 1906, to Inquire Into the Business of Life Insurance Companies Doing Business in New Jersey ...](http://www.ozon.ru/multimedia/books_covers/1001787002.jpg)
