Kниги автора William B. Martin

Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer Автор: William B. Martin Год: 2000 Издание: Crisp Learning	Providing Quality Service: What Every Hospitality Service Provider Needs to Know Автор: William B. Martin Год: [не указано] Издание: [не указанo]
Quality Service: What Every Hospitality Manager Needs to Know Автор: William B. Martin Год: [не указано] Издание: [не указанo]