Wake Up Your Call Center: Humanizing Your Interaction Hub (3rd Edition)
Автор:Rosanne D'Ausilio Год: [не указано] Издание: [не указанo] Страниц: [не указано] ISBN: 1557532176 In her introduction, Roseanne D'Ausilio states: "We have lots of talk covering technical information and training, software, hardware, new systems-a whole new language, in fact. But what about the people? They are too often dropped out of the picture aspeople, and I want to call this to your attention because we, the people, make the difference!" This revised and expanded edition includes: A discussion of Y2K Updated statistics More managing workplace conflict A chapter for tech support staff Expanded references
