Автор:Sid Kemp Год: 2005 Издание: [не указанo] Страниц: 320 ISBN: 0071449086 Get past the hype to discover what quality management programs really work Quality Management Demystified provides the basic terms, concepts, and tools for defining, measuring, and managing quality, from the earliest efforts at quality assurance and quality control, through Total Quality Management, to the rise and possible fall of Six Sigma.
