Автор:David Parmenter Год: 2010 Издание:John Wiley and Sons, Ltd Страниц: 320 ISBN: 9780470545157 Key performance indicators (KPIs), while used commonly around the world, have never until now been clearly defined. Management personnel have identified measures as KPIs though these measures have never been KPIs. The lack of understanding of performance measures has led most monitoring and reporting of measures to fail. The casualty has often been the balanced scorecard, a brilliant tool that can only work if the appropriate measures are in it.
