Errornomics: Why We Make Mistakes and What We Can Do to Avoid Them
Автор:Hallinan Joseph Год: [не указано] Издание:Random House, Inc. Страниц: [не указано] ISBN: 9780091932633 How did security staff at LA International Airport miss 75 per cent of bomb-making materials that went through screening? Which way should you turn before joining a supermarket queue? Why should a woman hope it was a man who witnessed her bag being...