Human Resource Management in the Hospitality Industry: An Introductory Guide
Автор:Michael Boella, Steven Goss-Turner Год: 2007 Издание:Elsevier Butterworth-Heinemann Страниц: 384 ISBN: 9780750666367 Now in its eighth edition, "Human Resource Management in the Hospitality Industry: Аn Introductory Guide", is fully updated with new legal information, data, statistics and examples, and includes brand new material on the management of multi unit operations. Taking a "process" approach, it guides the reader through every stage, from HR planning through recruitment to termination/separation, covering the following issues: Selection, appointment and induction. Training and management development. Labour turnover. Employee relations and employment law. Managing people and customer care. Business Ethics. Written in a user friendly style, each chapter includes: national and international industry-based examples, bulleted lists, guides to further reading and exercises to test knowledge. From students to practitioners this introductory hands-on guide to HRM is essential reading.
