Critical SHIFT: The Future of Quality in Organizational Performance
Автор:Lori L. Silverman, Annabeth L. Propst Год: [не указано] Издание: [не указанo] Страниц: [не указано] ISBN: 0873894456 In-depth interviews with over 50 top business leaders and quality professionals identify the five overarching trends impacting today's practice of quality improvement. Real-world applications and advice, along with the author's innovative Starburst model, then allow the reader to integrate quality initiatives into a simple, cohesive framework.
