THE EFFECTIVENESS OF ISO 9000 QUALITY MANAGEMENT SYSTEM IN HEALTH CARE
Автор:BORGET ALFRED ANOYE Год: 2010 Издание:LAP Lambert Academic Publishing Страниц: 116 ISBN: 9783838381046 Despite accreditations and others quality systems, health care organizations are currently facing significant challenges to overcome the recurrence of medication and medical errors and other deaths and costs associated with. In order to improve the management systems, thus reducing these medication and medical errors, health care leaders started to look for other process management tools like ISO 9000 Quality management System. Subjective studies suggest that ISO 9000 can help organizations improve their management practices. Others argue the standard is too generic to generate performance improvement in service industry, such as health care. This book, therefore, analyzed the effectiveness of the ISO 9000 certification and tested whether earning ISO 9000 certification leads to improvement in quality management practices, in medication management practices, and in organizational management system in pharmacy hospital. The analysis should help make an important contribution to the...
