ИТ для менеджеров

Список источников >Бизнес-книги >Деловая литература. Право. Психология >Компьютер в бизнесе >ИТ для менеджеров >

The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center

Автор: Keith Dawson
Год: 2003
Издание: CMP
Страниц: 280
ISBN: 1578203058
Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. Establish and operate an efficient call center with this authoritative guide that covers everything from choosing the best site and buying the right equipment to managing agents, monitoring productivity, and enhancing customer relationships.
Добавлено: 2015-12-29 19:33:48

Околостуденческое

Рейтинг@Mail.ru

© 2009-2024, Список Литературы