Telephone Courtesy & Customer Service (Fifty-Minute Series.)
Автор:Lloyd C. Finch Год: [не указано] Издание: [не указанo] Страниц: [не указано] ISBN: 1560525770 Give employees effective telephone skills and you will see what a powerful business tool the phone can be. Everything from voice inflection to follow-up calls is covered in this course. Understand customers' needs. Ask effective questions. Master proper telephone techniques. Learning Objectives: To describe the basics of providing high-quality customer service. To explain proper telephone skills. To explore the importance of understanding customer needs. To explain the essential role customer service plays in creating a favorable impression of the company.
