Автор:Richard D. Metters, Kathryn H. King-Metters, Madeleine Pullman, Steve Walton Год: 2005 Издание:South-Western College Pub Страниц: 432 ISBN: 0324224370 Learn the full cycle of building a service business from concept formation through implementation. SUCCESSFUL SERVICE OPERATIONS MANAGEMENT shows you how. Through numerous examples, clear writing, and multiple study tools, you'll understand how to develop your business strategy and manage your capacities. Brief and easy-to-use, this Operations Management textbook is the one you'll turn to for years to come.
