MBA. Бизнес-курс

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Service Operations Management

Автор: Robert Johnston, Graham Clark
Год: 2008
Издание: Prentice Hall
Страниц: 552
ISBN: 1405847328, 9781405847322
Written for students of operations management courses on an undergraduate, MSc or MBA course, this book combines a practical approach with detailed theoretical underpinning to provide a valuable perspective on this growing area. Providing tools, frameworks and techniques for operational analysis and improvement, the text builds on the principles of operations management; examining the operations decisions that managers face in controlling their resources and in delivering services to their customers.
Добавлено: 2013-10-22 16:14:37

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