Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business P
Автор:H. James Harrington, K. C. Esseling, Van Nimwegen Год: 1997 Издание:McGraw-Hill Страниц: 314 ISBN: 0070267790 This long-awaited companion and update to H. James Harrington's best-selling Business Process Improvement is a hands-on implementation guide. It focuses on upgrading information distribution paths to optimize the many processes with which they come in contact. Filled with lists, charts, and appendices, this workbook tells how to document a company's processes, analyze current effectiveness, design new processes, use system enablers, and much more.
