Build That Change!: Tools and Techniques for Facilitating Change (How to Be Better)
Автор:Kogan Page Год: [не указано] Издание: [не указанo] Страниц: [не указано] ISBN: 0749424850 A quick reference guide with over thirty tools and tips for helping the reader create and manage effective change whether in customer service, business processes, behaviors or organization-wide improvement.