Analysis for Improving Performance: Tools for Diagnosing Organizations and Documenting Workplace Expertise
Автор:Richard A. Swanson Год: 2007 Издание:Berrett-Koehler Publishers Страниц: 474 ISBN: 9781442955776 The fundamental premise of Analysis for Improving Performance is that systematic and thorough organizational performance diagnosis and documentation of workplace expertise provide the true basis for improving performance at the organizational, process, team, and worker levels. This is a book about mastering performance improvement and the work, not mastering the worker.
