Advances in the Management of Organizational Quality, Volume 5
Автор:S. Ghosh Год: [не указано] Издание: [не указанo] Страниц: [не указано] ISBN: 0762307390 Hardbound. This is the fifth volume in the series Advances in the Management of Organizational Quality. Like the previous four volumes, it is designed to highlight quality-related issues and to facilitate bringing quality into the mainstream of organizational effectiveness. The current volume spans a broad range of topics from an investigation of how customers make quality-related judgments to quality practices in health care. As with previous volumes, this volume also attempts to broaden the concept of quality.
