Туристическая, ресторанная и сервисная деятельность

Список источников >Бизнес-книги >Предпринимательство. Отраслевой бизнес >Туристическая, ресторанная и сервисная деятельность >

A Study on Effectiveness of Training Programmes at Hotel Crowne Plaza

Автор: Raghav Krishna
Год: 2012
Издание: LAP Lambert Academic Publishing
Страниц: 88
ISBN: 9783659119699
This section begins with an introduction to training and learning evaluation, including some useful learning reference models. The introduction also explains that for training evaluation to be truly effective, the training and development itself must be appropriate for the person and the situation. Good modern personal development and evaluation extend beyond the obvious skills and knowledge required for the job or organisation or qualification. Effective personal development must also consider: individual potential (natural abilities often hidden or suppressed); individual learning styles; and whole person development (life skills, in other words). Where training or teaching seeks to develop people (rather than merely being focused on a specific qualification or skill) the development must be approached on a more flexible and individual basis than in traditional paternalistic (authoritarian, prescribed) methods of design, delivery and testing. These principles apply to teaching and...
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